Brian Plowman

What information do managers need? Not what many of them get in their monthly management accounts, which is a record of how input costs - such as people, consumables, rent and rates - vary against a prediction - the budget - made twelve to eighteen months previously.

Activity Based Management (ABM) provides the information managers require for making the key decisions that boost business performance.

This includes information such as the true cost of making products, providing services and the costs of servicing customers.

It looks at which products, services and customers are profitable and which are not, as well as the level of resource required in future periods to make predicted volumes of products and provide planned levels of customer service.

Packed with detailed examples, drawn from practice, this course will help you to put these challenging ideas into practice in your own or your clients' organisations.