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People buy from people they trust and who understand their issues. The way a professional develops their relationships with their customers is key to their success.
Those who focus on the customer and their needs are more likely to be valued for their advice and trusted.
The Principles of Consultative Selling is based on three core principles
- Focus on the customer
- Earn the right to advance
- Persuade through involvement
These underpin the techniques outlined in this course for progressing through the steps in the sales process and closing on a solution that will delight the customer.
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The Principles of Consultative Selling enables learners to:
- Understand the core attitudes and beliefs shared by successful sales people and place them at the heart of their approach
- Navigate the steps involved in the consultative selling process
- Develop and use their key selling skills to build more effective relationships with their customers
- Develop intelligent questioning strategies
- Make the most out of meetings with customers and potential customers
- Create compelling 'intelligent stories' that will engage a potential customer's interest
- Help customers to understand their needs and involve them in developing appropriate solutions
Target audience
This course is ideal for anybody involved in developing long-term relationships with clients.
Learning outcomes
Core principles
What are the core principles of successful selling?
How do I focus on the customer?
How do I earn the right to advance?
How do I persuade through involvement?
What will happen if I ignore these principles?
Key selling skills
What is "connecting"?
What is "questioning"?
What is "encouraging"?
What is "confirming"?
What is "providing"?
How does this link to the core principles?
Meetings with customers
How should I structure a sales meeting?
How should I open a sales meeting?
What is "advancing" and how do I do it?
How should I conclude a sales meeting?
How does this relate to the core principles?
The consultative sales process
What is the consultative sales process?
What are the steps of the consultative sales process?
How can I move a customer up the steps?
How can I make sure a customer doesn't go back down a step?
How does this relate to the core principles?
Flexible learning
Learners take their own route through the topics covered in the course. They will learn at their own pace through a variety of activities designed to accommodate a range of learning styles.
Duration
3 hours
Additional services
Tailoring: Ensure this course is relevant and engaging by tailoring it to meet the needs of your professional community or company.
See also:
 Advancing the Sale
Consultative Selling for Marketers
Conversations with Customers
Customer Service
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Management PAC
