Nelson Croom

Most professionals solve at least one problem every day of their working lives, but rarely stop to consider the methods they use to achieve this until faced with a potentially significant issue.

This course looks at the key skills needed to successfully identify, analyse and solve problems. Practical exercises and activities ensure that professionals have plenty of opportunity to try out a wide variety of problem solving tools and strategies.

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Problem Solving enables learners to

Understand the importance of correctly identifying and analysing problems
Improve the core skills used when problem solving to become more successful at identifying solutions
Widen their range of options by exploring both analytical and creative approaches
Maximise their chance of finding an effective solution by ensuring key stakeholders contribute
Research and plan problem solving exercises effectively to manage the process smoothly
Understand how to develop, assess and implement solutions that minimise the risk of a problem reoccurring

Target audience

This course is designed to appeal to staff at all levels.

Less experienced staff will find that the course will help them understand the process and be more effective at problem solving.

More experienced or senior people will value the opportunity to spend time reviewing their approach to problem solving techniques.

Learning outcomes

Deconstructing the problem

How do I identify the problem?

Is it worth tackling my problem?

Who do I need to involve in deconstructing the problem?

How do I make sure I understand the problem?

Using analysis

What is the analytical approach?

What information do I need to gather?

How can I gather the information I need?

How can I analyse the data I've gathered?

How can I measure and present the data I've gathered?

Using creativity

Why is creativity important in problem solving?

How can I encourage creative thinking?

What tools can I use in the creative approach?

What do I do with the output of creative sessions?

Developing a solution

How do I come up with potential solutions?

Who needs to be involved in developing the solution?

How do I know which is the right solution?

What do I need to do once I've come up with a solution?

How do I implement a solution?

Flexible learning

Learners take their own route through the topics covered in the course. They will learn at their own pace through a variety of activities designed to accommodate a range of learning styles.

Duration

3 hours

Additional services

Tailoring: include your examples and issues to ensure the course is relevant and engaging