Managing your Behaviour at Work enables learners to
- Recognise the signs of stress
- Develop techniques for preventing and managing stress
- Understand the causes of anger
- Control anger and express it appropriately
- Work constructively with people who annoy them
- Recognise the characteristics of low self-confidence
- Learn techniques for increasing confidence, assertiveness and motivation
- Understand how to deal with bullies
- Recognise the characteristics of low self-confidence
- Be aware of their own and other people's body language and its role in communication
- Understand some of the cultural differences in body language
An annual license to Managing your Behaviour at Work provides an entire team with year round access to this unique learning resource.
Target audience
This course is designed to appeal to staff in all functions at all levels.
Less experienced staff may not have considered these topics before and will find significant improvements in the way they operate and in their overall effectiveness.
More experienced or senior staff will value the opportunity to spend time on these critical issues discreetly
Learning outcomes
Handling stress
How do I anticipate and recognise stress?
How do I cope with stress?
How can I reduce stress?
Can stress improve my performance?
Managing anger
What causes anger?
Is it acceptable to express my anger?
How can I express anger constructively?
How can I deal with my anger?
How do I work constructively with people who annoy me?
Building confidence
What are the characteristics of low self confidence?
How can I increase my confidence?
How can I be more assertive?
How can I increase my motivation?
How can I deal with bullies?
Body language
What is body language?
What are the four basic modes?
How do I make a good first impression?
How can I get the most out of others?
Are there any cultural differences?
Flexible learning
Learners take their own route through the topics covered in the course. They will learn at their own pace through a variety of activities designed to accommodate a range of learning styles.
Specification
Price: annual license based on number of users
Additional services
Blended learning: ½ day workshops available
Train the trainer: run your own sessions with pre-prepared materials - plans, presentations and activities
Tailoring: include your examples and issues
Peer-enriched Learning
further details
hide
