Negotiation is not just the reserve of sales people - all departments in a publishing company negotiate, all the time. Negotiation Skills: Basics outlines techniques and strategies that will enable learners to plan for negotiations, ensuring the outcomes of their negotiations are successful. Covering the whole process, learners will gain key skills in preparation, learn how to behave during a negotiation and how to handle difficult situations. Learners will be able to use the tips and tools immediately, enabling them to become more confident and productive in their role.

Audience: All staff

This course is currently in development. Click here to find out when it and other unreleased courses, will be available.

See also:
Advanced Negotiation
Problem Solving
Networking Skills
The Internal Sales Person