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Understanding what shapes our own behaviour can be very useful, not only because it can help us understand and motivate ourselves more easily, but because our behaviour affects our relationships with our colleagues.
This course will look at four key areas of behaviour and help the learner to understand how they can interpret and shape their own behaviour to improve their performance in the workplace.
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Managing your Behaviour at Work enables learners to
- Recognise the signs of stress
- Develop techniques for preventing and managing stress
- Understand the causes of anger
- Control anger and express it appropriately
- Work constructively with people who annoy them
- Recognise the characteristics of low self-confidence
- Learn techniques for increasing confidence, assertiveness and motivation
- Understand how to deal with bullies
- Recognise the characteristics of low self-confidence
- Be aware of their own and other people's body language and its role in communication
- Understand some of the cultural differences in body language
Learning outcomes
Handling stress
How do I anticipate and recognise stress?
How do I cope with stress?
How can I reduce stress?
Can stress improve my performance?
Managing anger
What causes anger?
Is it acceptable to express my anger?
How can I express anger constructively?
How can I deal with my anger?
How do I work constructively with people who annoy me?
Building confidence
What are the characteristics of low self confidence?
How can I increase my confidence?
How can I be more assertive?
How can I increase my motivation?
How can I deal with bullies?
Body language
What is body language?
What are the four basic modes?
How do I make a good first impression?
How can I get the most out of others?
Are there any cultural differences?
Target audience
This course is designed to appeal to staff in all functions at all levels.
Less experienced staff may not have considered these topics before and will find significant improvements in the way they operate and in their overall effectiveness.
More experienced or senior staff will value the opportunity to spend time on these critical issues discreetly.
See also:
 Effective Communication
Problem Solving
Managing Relationships
Managing Workload
Negotiation Skills: the Principles
Networking Skills
Project Management
The Internal Sales Person
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Professional Development
